Return & Refund Policy

Effective date: October 24, 2026

Return and Refund Policy

Seller-specific policies

Independent sellers set product-specific return, cancellation and warranty policies. Review the policy displayed with the listing and checkout before purchasing, including eligibility, deadlines, condition requirements and any disclosed return-shipping or restocking charges. UrMarket does not impose a universal change-of-mind return window. If a seller's policy is missing or unclear, contact support for clarification; absence of a policy does not remove your legal rights.

Requesting a return or reporting a problem

Contact the seller through available order support, or email connect@urmarket.ca with your order number, affected item and reason for the request. Photos may help with damage or incorrect-item claims. Do not send sensitive identification or payment-card details. Obtain return instructions before shipping an item back.

Damaged, defective, misdescribed, incorrect or undelivered goods are considered separately from change-of-mind requests. UrMarket can help communicate with the seller and review order information. Applicable consumer protections and statutory remedies take precedence over conflicting seller terms.

Special products

Alcohol, opened consumables, personalized or custom-label products and hygiene-sensitive items may have limited change-of-mind eligibility under the seller's disclosed policy. This does not eliminate remedies for defective, incorrect or unlawfully supplied goods. Alcohol returns must follow lawful handling and transport arrangements; do not send alcohol using an unapproved carrier.

Appliance listings must state relevant return conditions, installation effects, warranty coverage and disclosed service charges. Manufacturer warranty terms do not replace mandatory rights against the responsible seller or other party.

Refunds and charges

Once a refund is approved, it will normally be processed to the original payment method unless you agree to another lawful method. Processing and bank posting times vary; support can provide available status information. Refund scope, including delivery fees and taxes, depends on the circumstances and applicable law. Store credit will not be substituted for a required monetary refund without your agreement.

Return-shipping, restocking, refused-delivery or redelivery charges must be disclosed, applicable to the circumstances and lawful. Contact UrMarket if a seller is unresponsive or you disagree with the resolution. No policy limits non-waivable rights under Canadian federal, provincial or territorial law.

Support: connect@urmarket.ca | +1 437-602-7771.