Shipping Policy

Effective date: October 24, 2026

Shipping and Delivery Policy

Canada-wide marketplace

UrMarket serves customers in Canada. Delivery availability is assessed for each product, seller and destination; not every item is deliverable to every Canadian address. Sellers may use third-party delivery providers. Restrictions may apply to remote locations, PO boxes, oversized goods and regulated products.

Fees, timing and tracking

Available delivery methods and charges are displayed before purchase. Sellers provide applicable processing and delivery estimates. Weather, carrier interruptions, stock and destination restrictions can affect timing. Dates are estimates unless expressly guaranteed, without limiting statutory delivery and cancellation rights. Tracking is provided when supported by the fulfilment method. Times shown by UrMarket use America/Toronto unless specified otherwise.

Address and delivery issues

Check your address, unit number, postal code and contact information before ordering. Contact the seller or UrMarket promptly to request corrections. Changes may not be possible after dispatch. If a parcel is missing, damaged or incorrect, retain relevant packaging and contact support with your order details. You do not lose mandatory rights merely because you did not report an issue within a preferred seller reporting period.

Alcohol deliveries

Alcohol delivery depends on the seller's authorization, permitted destination and delivery provider's arrangements. Ontario recipients must be 19 or older; other provinces have their own requirements. The delivery provider checks valid, accepted identification and eligibility before handover. An eligible recipient must be present at the delivery address. Alcohol is not left at the door or in an unattended location and will not be handed to a visibly intoxicated or otherwise ineligible person.

If verification fails or nobody eligible is available, the delivery may be refused or returned. The seller will explain the applicable refund, return and redelivery process. Charges must be disclosed and lawful; refusal does not automatically forfeit all payments.

Large appliances and special handling

Where offered, appliance or oversized-item listings must explain delivery coverage, scheduling and handling requirements. Installation, connection, removal of old appliances, stairs or room-of-choice delivery are included only when expressly stated. Confirm access requirements and any additional service before purchase.

Need help? Email connect@urmarket.ca or call +1 437-602-7771.